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Have questions or need assistance? Send us an email and we'll get back to you.
support@govilo.xyzWe typically respond within 24-48 hours.
Getting Started
What is a payout address?
A payout address is your crypto wallet address where you'll receive payments. It looks like this: 0x1234...abcd. If you don't have a wallet yet, you can create one for free:
What is Base?
Base is a blockchain network built by Coinbase. It's fast, low-cost, and secure. All transactions on Govilo PayLink happen on Base, which means lower fees compared to Ethereum mainnet.
Learn more about BaseWhat is USDC?
USDC is a stablecoin pegged 1:1 to the US Dollar. Unlike volatile cryptocurrencies, 1 USDC always equals $1 USD. It's issued by Circle and is one of the most trusted stablecoins.
Learn more about USDCFrequently Asked Questions
What is Govilo PayLink?
Govilo PayLink is a digital content payment tool that lets you sell files, text, or links through a simple payment link. Buyers pay with USDC on the Base blockchain, and content is delivered automatically after payment.
Why should I trust this platform?
The payment process is fully transparent. Every step from payment to receipt is recorded on the blockchain for you to verify anytime.
How do I get paid?
Payments go directly to your wallet address. When you create a PayLink, you specify your payout address, and funds are sent there immediately upon purchase. The platform never holds your money.
What payment methods are supported?
We currently support USDC payments on the Base blockchain. Buyers need a compatible wallet (like Coinbase Wallet or MetaMask) to make purchases.
Can I get a refund?
Due to the nature of blockchain transactions and instant digital content delivery, all sales are final. Payments cannot be reversed or refunded once completed.
What fees does the platform charge?
The platform charges sellers a 5% tool usage fee only on successful transactions. Buyers pay no tool usage fees. Additionally, buyers may need to pay a small blockchain gas fee (approximately $0.1).
How long are PayLinks valid?
When creating a link, you can set the validity period (up to 24 hours). Once the link expires, it can no longer be purchased or downloaded. Please complete your download within the valid period.
I have enough USDC but can't purchase. Why?
You need a tiny amount of ETH (approximately $0.1) to pay the network fee (called "gas"). Think of it like a small postage fee to send your payment on the blockchain.
Report an Issue
We can help with technical issues and content policy violations. Please email us for:
- Technical problems (payment errors, download issues, etc.)
- Copyright infringement reports
- Illegal or policy-violating content takedown requests
Please include:
- The link or page URL
- Screenshots if applicable
- Detailed description of the issue
Note: Due to the nature of blockchain transactions, we cannot reverse or refund completed payments.